e-Driver helps KLM Ground Services reduce traffic incidents by 50%

Research conducted by TÜV Rheinland revealed that effective workplace collaboration plays a decisive role in accident prevention. TÜV Rheinland confirmed the 50 per cent reduction in the number of traffic incidents.


How do you safely tow 100,000 aircraft from one place to another?

Each year, KLM’s Aircraft Towing Department is responsible for towing almost 100,000 aircraft from departure gates to positions where they can then taxi under their own steam. It also tows around 25,000 aircraft per year for servicing and temporary parking. As the airline industry negotiates a fine balance between time pressure and safety, KLM asked us to further develop its employee training programme. This has reaped rewards: the number of incidents has fallen by 50 per cent.

e-Driver - Veilig rijden met minimale CO2-uitstoot.

Significant reduction in incidents

Despite continuous staff training, KLM was still experiencing safety issues. Two main reasons for this were strict time pressures and interpersonal relationships. Based on research into the key causes of traffic incidents (using the Road Safety Check module), we created and then implemented an action plan to embed safety in workplace culture. To achieve this, we worked on optimising collaboration (using the Active Safety module). Having a high-quality dialogue on safety was key. Our approach resulted in increased employee commitment and reduced risk behaviour.

Although senior management signed a Safety Policy Statement to affirm the commitment to safety, it was vital for the workforce to be on board. TÜV Rheinland’s research demonstrated that aligning driver behaviour with safety targets significantly reduced the number of incidents. KLM has played a vital role in the development of e-Driver’s current Road Safety Check, Target on Safety and Activate Safety modules. 

‘Having a high-quality dialogue on safety was key. Our approach resulted in increased employee
commitment and reduced risk behaviour.’

e-Driver: a proven approach

By taking part in e-Driver, your organisation will contribute to achieving the United Nations Sustainable Development Goals.


Traffic accidents reduced by

(Research by TÜV Rheinland in 2012)


Fuel consumption and CO2 emissions cut by

(Research TÜV Rheinland in 2012)


of all participants would recommend e-Driver to their colleagues

(Research VeiligheidNL in 2018)


Curious how e-Driver can help your organisation move towards safe and sustainable traffic participation? Enter your details below and we will get in touch.

Collin Bell

Safety and sustainability advisor

If there is anything we can help you with, feel free to enter your details below. We will get in touch as soon as possible. You can also call us directly on +31(0)30 – 305 0305 or send an email to info@edriverprogram.com to find out more.