Of course, countless conversations are held in organisations every day. But a unifying dialogue on topics that permanently encourage safe and professional behaviour is rare. Even then, both conversation partners must present their views effectively and gain from the conversation. As various studies show that behavioural change requires an ongoing approach, during the pilot, we implemented a continuous process to permanently facilitate dialogue.
For employees, this entailed interactive online preparation. This helped team leads because they were then able to prepare for the conversation in just a few minutes. Team leads also followed an adaptive coaching programme by leadership expert Remco Claassen. The programme automatically adapted to the contact between team leads and employees. Management information on the quality of the contact was used to develop tools to further improve employee ownership and optimise the coaching programme.